Who we are

Barking and Dagenham Council for Voluntary Service (BDCVS) is a registered charity (1012737) and registered company limited by guarantee (02786597). Our registered office is: The Ripple Centre, 121–125 Ripple Road, Barking, Essex IG11 7FN. Our website address is: https://bdcvs.org.uk.

About this policy

This policy sets out how we process any personal data we collect from you or you provide to us through our website. We confirm we will keep your information secure and comply fully with all applicable UK Data Protection legislation and regulations.

Please read the following carefully to understand what happens to personal data you choose to provide to us, or we collect from you when you visit this site. By visiting https://bdcvs.org.uk (our website) you are accepting and consenting to the practices described in this policy.

Types of information we may collect from you

We may collect, store and use the following kinds of personal information about individuals who visit and use our website.

Information you provide to us

You may provide us with information about you by filling in forms either on our website or through forms to which our website links. This includes information you provide when you submit a contact or enquiry form, such as a booking enquiry or a mailing list sign-up. The information you give us may include your name, address, email address and phone number.

You may give us details about your organisation. This could include charity and company numbers, your financial status, the type of work your organisation does and the type of people it supports, numbers of employees and volunteers.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Room bookings
  • Communications and marketing
  • Booking meetings
  • Sector networks
  • Education and training
  • Research and development

We use the information you have given us to carry out the activities detailed above.

We may share this information with partner organisations and associates engaged to complete the above activities.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are as follows.

  • Your consent. You are able to remove your consent at any time.
  • We have a contractual obligation.
  • We have a legitimate interest.

Information we automatically collect

We may automatically collect information about you when you visit our website, in the following ways.

Technical information

This may include an anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform.

Information about your visit

This may include what pages you visit, how long you are on the site, how you got to the site (including date and time). We may collect page response times, length of visit, what you click on, documents downloaded and download errors.

How we use this information

We will use this information:

  • To administer our site including troubleshooting and statistics
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer
  • For security and debugging as part of our efforts to keep our site safe and secure

This information is collected anonymously. It is not linked to information that identifies you as an individual. We use Google Analytics to track this information. For more details about how Google uses your data see https://support.google.com/analytics/answer/6004245.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For further information on the cookies we use and the purposes for which we use them see below.


Our site does not currently allow visitors to leave comments.


We do not currently allow external visitors to upload images to our site. The following applies to BDCVS staff and contractors.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

All uploaded files are usually publicly accessible.


We do not currently allow external visitors to login to our site. However, if you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. The following two paragraphs apply to BDCVS staff and contractors.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

The following applies to all visitors.

We use cookies for web statistics and analytics. We have embedded content in our site. This currently includes content from Twitter (https://twitter.com) and Airtable (https://airtable.com). See the section below for further details about embedded content.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Third party links

Our site may contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

How we store your personal information

Your information is stored securely on BDCVS systems in line with our Data Protection and Confidentiality policies. We use a number of cloud-based software as a service (SaaS) platforms. Your data is stored within these in line with UK Data Protection legislation and regulations.

For users who register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access. You have the right to ask us for copies of your personal information.

Your right to rectification. You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure. You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing. You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing. You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability. You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you have any concerns about our use of your personal information, you can make a complaint to us. You can also complain to the Information Commissioners Office (ICO). ICO website: https://ico.org.uk. Helpline number: 0303 123 1113.

Date of last review: 16 August 2022

Return to Home page